• All interested applicants must comply with the Institute for Adult Learning (IAL)’s entry requirements and application procedures, which may include the submission of supporting documents, attending a pre-enrolment screening, or both.
   
• Applicants will be required to create an account in MyIAL. Please click here to download the Learner User Guide for step-by-step guidance and read the course details carefully before proceeding with registration.

• The indicated fee payable (inclusive of GST) will cover the training sessions and the course assessment, and it will also take into account all eligible grants/subsidies.
   
• Singaporeans aged 25 years old and above are eligible for SkillsFuture Credit which can be used to offset the selected programmes' fees for self-sponsored registrations only. 
   
• Please note the submission period for your SFC claim via MySkillsFuture needs to be within 60 days before the course start date (date inclusive). If your course start date is more than 60 days from the date of SFC application, the SSG-SFC portal would reject your application. In this case, you would need to pay the full course fees at the end of your course application.

• Create a MyIAL account by clicking ‘Register here'. 
• Enrol for the preferred courses and schedules via MyIAL account.
• Complete the course fee payment via eNets/credit card (VISA or MasterCard) and/or SkillsFuture Credit (SFC) at the end of the registration process.
• The enrollment will be cancelled automatically if full payment (including SFC, if applicable) is not received by 11:59 pm (Singapore Time) on the same day of registration. Re-registration is required for the course, subject to availability at the time of re-registration.

• A non-refundable administrative fee of S$54.50 (after GST) is applicable for withdrawal request.

• Requests are subjected to review by IAL and the decision is final.

• IAL reserves the right to request for supporting document(s).

• If the withdrawal notice is given less than 2 weeks before the programme start date, the paid fees will not be refunded.

• Please submit your withdrawal request at https://feedback.ial.edu.sg under the CPD Programmes/Workshops category.

We place great importance on ensuring that learners get the full benefit from our courses here at IAL. Therefore, we expect learners to take responsibility for their learning journey.
 

• We strongly encourage full attendance for all classes, and SSG-funded courses require a minimum attendance of 75%.

• A non-refundable administrative fee of S$54.50 (after GST) applies for a rescheduling request and the next available slot will be offered.

• Requests must be submitted 2 weeks before the commencement of programme.

• Requests made after the commencement date must be supported by documents such as a doctor's note or a hospitalisation chit.

• Please submit your scheduling request at https://feedback.ial.edu.sg under the CPD Programmes / Workshops category. 

• IAL reserves the right to cancel, postpone or make changes to any courses should unforeseen circumstances occur. Learners will be duly notified. Full fees will be refunded where applicable.   

• Please refer to the Privacy Policy to understand the purposes for which IAL collects, uses and discloses your Personal Data. 
• No training and assessment video recording(s) would be made available for public viewing as they include the learners' personal data.
• Only SkillsFuture Singapore (SSG) and IAL may review the video recordings for audit, quality assurance and grant administration purposes.

• Learners should access the online session(s) and content(s) using suitable devices, such as a computer or laptop running on Windows Operating System 7 and above (or MAC OS system), a webcam and a headset with a stable internet connection.
• Mobile phone usage is disallowed as the primary device for attending online classes. It can be used for supplementary purposes.   

• The learning environment should be free from distractions, noise, and interruptions. Learners should refrain from engaging in any non-course-related activities during online sessions.
• Learners are required to participate in all activities, discussions, and assessments assigned during the course duration.  

• Every training and assessment session(s) will be recorded, and the webcam must be always turned on. 
• Learners’ faces must be fully visible (i.e., the entire face, not just the forehead and eyebrows).
• Full name as per NRIC must be reflected throughout the session(s).  

• No training and assessment video recording(s) would be released for public viewing due to learners’ data and privacy.
• Only SkillsFuture Singapore (SSG) and IAL could review the video recordings for audit, quality assurance and grant administration purposes.

At IAL, we are committed to creating a positive learning environment that encourages active learning.
 

• You may send in your feedback via the Post-Course Evaluation.

• Alternatively, you may write to us via the feedback portal at https://feedback.ial.edu.sg/ under the CPD Programmes/Workshops category.

At IAL, we strive to provide exceptional service and support to ensure your learning experience is enriching and rewarding. We expect all learners to treat our staff members with respect, courtesy, and professionalism. We understand that you may have questions or concerns or require assistance, and we encourage open and constructive communication. However, abusive behaviour will not be tolerated under any circumstances.

Definition of Staff Abuse:

• Staff abuse encompasses any behaviour, action, or communication that prevents our staff from carrying out their responsibilities, is disrespectful, or harassing. This includes but is not limited to, physical aggression, verbal abuse, personal attacks, threats, excessive and repetitive phone calls, and incessant demands for immediate responses.

 

Disengagement and Service Termination:

• IAL recognises the importance of fostering positive interactions between staff and learners. However, in cases where the line is crossed and staff members are subjected to repeated abusive or harassing behaviour, IALwill undertake appropriate action(s) to ensure staff’s safety and well-being. 
• If a learner engages in behaviours that constitute staff abuse, IAL reserves the right to disengage from further communication with and terminate the provision of all services without further notice to that individual. This decision will be made after careful assessment and consideration of the situation to protect the staff member(s) involved and, in fairness, the other individual involved.

We appreciate your understanding and cooperation in helping us maintain a positive and respectful environment at IAL.

Certificates for CPD are only issued for full day programmes that are SkillsFuture Credit (SFC). Please refer to the document for the certificate retrieval instructions after successful completion. 

• If you encounter login issues, ensure your MyIAL account has been activated via the link sent to your email address when you first registered with us.

• For further assistance, please call us at +65 6579 0300 or submit your query here.

• If you encounter any issues on LearningSpaceSG, you may contact Canvas Support via any of the following channels:
  • Phone - 800-852-3910
  • Online chat – in HELP Section (after login)
  • Online form – in HELP Section (after login)
  •  Email at [email protected]

• Online Guides – Canvas LMS