For Self-Sponsored Learners (CPD)

Keeping IAL learners connected and updated throughout the learning journey. Find the latest updates, advisory, programme administration information and more here.

Self-sponsored Learners Applying for Continuing Professional Development (CPD) Courses

This section lists the resources and useful information for IAL learners to stay connected and updated throughout their learning journey.

Advisory and Updates 


From 1 October 2023, Singaporean Citizens/Permanent Residents learners who are attending SkillsFuture Singapore (SSG)'s funded courses must take their attendance digitally via the Singpass App for attendance-taking for both physical classroom and synchronous e-learning courses.  

For more details, refer to "Attendance / Re-scheduling" under 'Pre-Course Administration' below.


In Budget 2022, the Minister for Finance announced that the GST rate will be increased from:

(i) 7% to 8% with effect from 1 Jan 2023; and

(ii) 8% to 9% with effect from 1 Jan 2024.

IRAS has given the guidance that 8% GST will be chargeable if payment is received by IAL from 1 January 2023. Payments received by IAL before 1 January 2023 will continue to pay GST at 7%. Please refer to for more information.

MyIAL e-Services

Learners can manage their programmes and assessments through MyIAL e-services, with access to a personalised inbox, training attendance, assessment results and transaction history.

Programme Administrative Information

The Terms & Conditions listed below are applicable for all IAL programmes.

IAL reserves the right to make changes or modifications to these Terms and Conditions at any time without prior notice, as it deems appropriate.

Pre-Course Administration

  • All interested applicants must comply with the Institute for Adult Learning (IAL)’s entry requirements and application procedures, which may include the submission of supporting documents, attending a pre-enrolment screening, or both.
  • Applicants will be required to create an account in MyIAL. Please click here to download the Learner User Guide for step-by-step guidance and read the course details carefully before proceeding with registration.

  • The indicated fee payable (inclusive of GST) will cover the training sessions and the course assessment, and it will also take into account all eligible grants/subsidies.
  • Singaporeans aged 25 years old and above are eligible for SkillsFuture Credit which can be used to offset the selected programmes' fees for self-sponsored registrations only. 
  • Please note the submission period for your SFC claim via MySkillsFuture needs to be within 60 days before the course start date (date inclusive). If your course start date is more than 60 days from the date of SFC application, the SSG-SFC portal would reject your application. In this case, you would need to pay the full course fees at the end of your course application.

GST Increase

  • The GST rate will be increased from 7% to 8% with effect from 1 January 2023; and 8% to 9% with effect from 1 January 2024.
  • Payments received by IAL before 1 January 2024 will continue to pay GST at 8%. 
  • IRAS has given the guidance that 9% GST will be chargeable if payment is received by IAL from 1 January 2024.

Self-Sponsored Individuals

  • Create a MyIAL account by clicking ‘Register here'. 
  • Enrol for the preferred courses and schedules via MyIAL account.
  • Complete the course fee payment via eNets/credit card (VISA or MasterCard) and/or SkillsFuture Credit (SFC) at the end of the registration process.
  • The enrollment will be cancelled automatically if full payment (including SFC, if applicable) is not received by 11:59 pm (Singapore Time) on the same day of registration. Re-registration is required for the course, subject to availability at the time of re-registration.

Company-Sponsored Individuals via reimbursement
  • The registration process will be the same as Self-sponsored individuals.
  • Course fee must be completed by 11:59 pm (Singapore Time) on the same day of registration. Individuals may seek reimbursement from their company.
  • There will be no refund of course fees for the unconsumed modules if the individuals are no longer with the company.

  • A non-refundable administrative fee of S$54.50 (after GST) is applicable for withdrawal request.

  • Requests are subjected to review by IAL and the decision is final.

  • IAL reserves the right to request for supporting document(s).

  • If the withdrawal notice is given less than 2 weeks before the programme start date, the paid fees will not be refunded.

  • Please submit your withdrawal request at under the CPD Programmes/Workshops category.

We place great importance on ensuring that learners get the full benefit from our courses here at IAL. Therefore, we expect learners to take responsibility for their learning journey.

  • We strongly encourage full attendance for all classes, and SSG-funded courses require a minimum attendance of 75%.
  • A non-refundable administrative fee of S$54.50 (after GST) applies for a rescheduling request and the next available slot will be offered.

  • Requests must be submitted 2 weeks before the commencement of programme.

  • Requests made after the commencement date must be supported by documents such as a doctor's note or a hospitalisation chit.

  • Please submit your scheduling request at under the CPD Programmes / Workshops category. 

  • IAL reserves the right to cancel, postpone or make changes to any courses should unforeseen circumstances occur. Learners will be duly notified and the full fees will be refunded, where applicable.  

  • Please refer to the Privacy Policy to understand the purposes for which IAL collects, uses and discloses your Personal Data. 
  • No training and assessment video recording(s) would be made available for public viewing as they include the learners' personal data.
  • Only SkillsFuture Singapore (SSG) and IAL could review the video recordings for audit, quality assurance and grant administration purposes.

In-Course Administration

Device Usage:

  • Learners should access the online session(s) and content(s) using suitable devices, such as a computer or laptop running on Windows Operating System 7 and above (or MAC OS system), a webcam and headset with a stable internet connection.
  • Mobile phone usage is disallowed as the primary device for attending online classes. It can be used for supplementary purposes. 

Learning Environment:

  • The learning environment should be free from distractions, noise, and interruptions. Learners should refrain from engaging in any non-course-related activities during online sessions.

  • Learners are required to participate in all activities, discussions, and assessments assigned during the course duration.

Video Presence:

  • Every training and assessment session(s) will be recorded, and the webcam must be turned on at all times. 

  • Learners’ faces must be fully visible (i.e., the entire face and not just the forehead and eyebrows).

  • Full name as per NRIC must be reflected throughout the session(s).  

Video Recordings:

  • No training and assessment video recording(s) would be released for public viewing due to learners’ data and privacy.

  • Only SkillsFuture Singapore (SSG) and IAL could review the video recordings for audit, quality assurance and grant administration purposes.

At IAL, we are committed to creating a positive learning environment that encourages active learning.

  • You may send in your feedback via the Post-Course Evaluation.

At IAL, we strive to provide exceptional service and support to ensure your learning experience is enriching and rewarding. We expect all learners to treat our staff members with respect, courtesy, and professionalism. We understand that you may have questions or concerns or require assistance, and we encourage open and constructive communication. However, abusive behaviour will not be tolerated under any circumstances.

Definition of Staff Abuse:

  • Staff abuse encompasses any behaviour, action, or communication that prevents our staff from carrying out their responsibilities, is disrespectful, or harassing. This includes but is not limited to, physical aggression, verbal abuse, personal attacks, threats, excessive and repetitive phone calls, and incessant demands for immediate responses.

  • We recognise the importance of fostering positive interactions between staff and learners. However, in cases where the line is crossed, and staff members are subjected to repeated abusive or harassing behaviour, we will take appropriate action to ensure their safety and well-being.

Disengagement and Service Termination:

  • If a learner engages in behaviours that constitute staff abuse, IAL reserves the right to disengage from further communication with and terminate the provision of all services without further notice to that individual. This decision will be made after careful assessment and consideration of the situation to protect the staff member(s) involved and, in fairness, the other individual involved.

We appreciate your understanding and cooperation in helping us maintain a positive and respectful environment at IAL.

Post-Course Administration

Certificates for CPD are only issued for full day programmes that are SkillsFuture Credit (SFC). Please refer to the document for the certificate retrieval instructions after successful completion. 

Technical Support

  • If you encounter login issues, ensure your MyIAL account has been activated via the link sent to your email address when you first registered with us.

If you encounter any issues on LearningSpaceSG, you may contact Canvas Support via any of the following channels:

Helpdesk Support

•  Phone - 800-852-3910

•  Online chat – in HELP Section (after login)

•  Online form – in HELP Section (after login)

•  Email at

Other Resource:

•  Online Guides – Canvas LMS

Frequently Asked Questions

You may view and download your receipt(s) or invoice(s) under the Payment Tab in MyIAL.

  • Learners who do not meet the requirements for English Language proficiencies as required by the respective courses need to take the Workplace Literacy (WPL) – Computer Adaptive Test (CAT) and secure the ES WSQ WPL qualification for listening and speaking reading and writing modalities. Please click here for more information.
  • You may also provide other documented evidence of your proficiency in English or be required to attend an interview with IAL to ascertain your suitability for the programme.

Training, coaching and assessment sessions can be held online and/or in IAL training rooms, subject to the Advisory and Updates on COVID-19.

Once you have successfully enrolled, you will be able to view the details of your schedule, such as date and time, on MyIAL