• All interested applicants must comply with the Institute for Adult Learning (IAL)’s entry requirements and application procedures, which may include the submission of supporting documents, attending a pre-enrolment screening, or both. 
   
• Applicants will be required to create an account in MyIAL. Please click here to download the Learner User Guide for step-by-step guidance and read the course details carefully before proceeding with registration.
   
• For courses with a screening component, unsuccessful applicants will bear the applicable screening fee in cash (i.e. SFC cannot be used). All applications are subjected to review by IAL, and the decision is final.
   
• The WSQ Workplace Learning Facilitator (WLF) course is only available for company-sponsored applicants because learners would need resources and support from their employer to use the worksite for conducting workplace learning and assessment activities. 

 

• With effect from 1 August 2022, a one-time non-refundable Application Fee of S$60.00 (before GST) will apply to all applications for WSQ courses.

 

• Singapore Citizens and Permanent Residents can enjoy SSG grants/subsidies only once for each of the WSQ courses.
   
• Please click here for more information on available training grants.
   
• Learners enrolled in WSQ courses are obliged to meet the attendance requirements and achieve the competencies. Otherwise, IAL reserves the right to recover the course grants/subsidies disbursed.
   
• The indicated fee payable (inclusive of GST) will cover the training sessions and the course assessment, and it will also take into account all eligible grants/subsidies.

GST Increase

• The GST rate will be increased from 7% to 8% with effect from 1 January 2023; and 8% to 9% with effect from 1 January 2024.
• Payments received by IAL before 1 January 2024 will continue to pay GST at 8%. 
• IRAS has given the guidance that 9% GST will be chargeable if payment is received by IAL from 1 January 2024.

Self-Sponsored Individuals

• Please login to MyIAL to register for your preferred schedule.
• If it is your first login, you would need to create an account by selecting ‘Applicant / Learner’ and click on ‘No Account?’ to register.
• You will be prompted for course fee payment via eNets/credit card (VISA or MasterCard) and/or SkillsFuture Credit (SFC) at the end of the registration process.
• The system will automatically cancel your enrollment if full payment (including SFC, if applicable) is not received by 11:59 pm (Singapore Time) on the same day you register. You will need to re-register for the course, subject to availability at the time of re-registration.

Company-Sponsored Individuals via reimbursement

• The registration process will be the same as above for Self-sponsored individuals. You will pay for the course fee first, then be reimbursed by your company.
• If you quit the company midway through your course, there will be no refund of course fees for the unconsumed modules.

 

• Refund is not applicable to learners who:
  1. Withdraw midway from their course
  2. Submitted Re-scheduling or Deferment Requests

• Learners who wish to withdraw from their course should complete the Withdrawal Request Form and unsubscribe from future courseware notifications and mass communication from IAL.

• The course application fee is non-refundable.

• Please click here to make the withdrawal request.

​​​​​​We place great importance on ensuring that learners get the full benefit from our courses here at IAL. Therefore, we expect learners to take responsibility for their learning journey.
 

• We strongly encourage full attendance for all classes, and SSG-funded courses require a minimum attendance of 75% per module. If a learner falls short of the 75% attendance requirement in a particular module, they will not be allowed to take assessments of that module. 
• Learners may request a re-scheduling of training and/or assessment session(s). The re-scheduling policy also applies to change requests of coaching/assessment session timing (on the same or a different date). Terms and conditions with an applicable fee apply: 

e-Attendance

• All Singaporean Citizens/Permanent Residents who are attending SkillsFuture Singapore (SSG)'s funded courses are required to set up their Singpass account and download the latest version of Singpass App prior to course commencement.  
• Learners without Singpass should register for a Singpass account immediately because it takes approximately 3 weeks for the account to be ready. 
• For more information on setting up and accessing your Singpass account, please visit the Singpass website here.
• Learners need to be present in class (physical and online) 15 minutes before the scheduled lesson time on the actual day and have the following ready:

  1. A smart device (e.g., smartphone or iPad) with a functioning camera, 

  2. The Singpass mobile app installed on the smart device, 
     Note: Please log out from the other devices if your Singpass app is installed on multiple devices. Users can only utlize the Singpass mobile app from one device at a time. 

  3. Login credentials for the Singpass App (i.e., username and password, facial recognition or fingerprint scanning).
      

• Learners who do not have their Singpass App ready for classes will have to re-schedule to a later time with a non-refundable admin fee of $110.00 (before GST). 
• Please click here to make the re-schedule request. 

IAL reserves the right to cancel, postpone or make changes to any courses should unforeseen circumstances occur. Applicants will be duly notified and the full fees will be refunded, where applicable.  

• Your privacy is important to us. Please take a moment to read this Privacy Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Data. 
   
• No training/assessment video recordings would be made available for public viewing as they include the learners' personal data.

 

• Only SkillsFuture Singapore (SSG) and IAL could review your video recordings for audit, quality assurance and grant administration purposes.

Device Usage:

• Learners are expected to have access to a safe and robust network connection and a laptop running on Windows Operating System 7 and above (or MAC OS system).

• Learners should access the online session content using suitable devices, such as a computer or laptop, a pre-installed webcam or a headset with a USB webcam, and a stable internet connection.
• While mobile phone usage may be allowed for supplementary purposes, it is disallowed as the primary device for attending online classes, as it may hinder the learner's ability to fully engage with the course content.

Learning Environment:

• Learners should create an appropriate learning environment conducive to focused engagement with the course material.

• The learning environment should be free from distractions, noise, and interruptions. Learners should refrain from engaging in othernon-course-related activities during online sessions.

• Learners are required to actively participate in all activities, discussions, and assessments assigned during the course duration.

Video presence

• The entirety of each training/assessment session will be recorded, and the learners must turn on their webcam at all times for attendance purposes.

• Learners’ faces in the video recordings must be fully visible (i.e. the entire face and not just the forehead/eyebrows).

• Learners’ full names, as reflected in their NRICs, should be indicated in the video recordings.

Video recordings:

• No training/assessment video recordings would be made available for public viewing as they include the learners’ personal data.

• Only SkillsFuture Singapore (SSG) and IAL could review your video recordings for audit, quality assurance and grant administration purposes.

• All of IAL's courses include a substantial component of self-directed learning. As such, we expect learners to complete their preparation work and/or assignments independently before the scheduled classroom time.

• Take note of, and observe all submission deadlines of assignments, which may include but not limited to written assignments (draft and final), video recording, self/peer assessment record, etc. Failure to do so may result in chargeable re-scheduling/re-assessment and/or a 'Not Yet Competent' assessment result for the module.

• Final assignment must be submitted by the prescribed deadline before the scheduled assessment date; failing which you will be deemed to have forfeited your assessment attempt. You will be required to schedule a one-time re-assessment within 5 working days of the initial assessment date at a charge of S$160 (before GST).

• For Re-Assessment cases, the same policy applies. I.e. Final assignment must be submitted before the scheduled re-assessment date; failing which, you will be deemed to have forfeited your re-assessment attempt.

• Exceptional circumstances should be submitted to IAL with supporting documents for consideration, and upon review, IAL's decision will be final.

• If a learner is deemed 'Not-Yet-Competent (NYC)', they can request a one-time Re-Assessment within 5 working days from the date of the last assessment.  
• Applicable Re-assessment fee per module:

 

• Final assignment must be submitted by the prescribed deadline before the scheduled Re-assessment date; failing which you will be deemed to have forfeited your assessment attempt. 

• The learning content of each module is built upon the earlier ones. Learners may not take assessment of the subsequent module until they are deemed ‘competent’ in the current one.

• Learners cannot attend the training for the subsequent module(s) with two (2) outstanding assessments.

• If no request is made, learners would be deemed to have dropped out of the course. Full fees without funding will apply when they wish to re-enrol into the same course in the future.

• Please click here to make the Re-Assessment request.

• With effect from 1 Jul 2023, a non-refundable Appeal Fee of S$60 (before GST) will apply to each appeal against the ‘Not-Yet-Competent (NYC)’ status awarded.

 

• You may submit an Appeal Form here.
• Upon Committee Review, IAL's decision will be final.

• Course deferment applies to a one-time postponement of study for at least six (6) months or more.
• A learner may submit a course deferment application if they cannot complete the full qualification due to reasons beyond their control, with a non-refundable admin fee of S$110.00 (before GST). 

• The onus of supporting documents is on the applicant. Deferment applications with invalid, insufficient or no supporting documents will be rejected. Upon review, IAL's decision will be final.

• Once the application is approved, the remaining modules must be completed within ONE YEAR from the Deferment Approval Date or by the original candidature end date, whichever is later.

• Full fees without funding will apply if the learner wishes to re-enrol the same course past the one-year deferment period.

• Please click here to make the deferment request.

The maximum candidature period refers to the total duration that learners can be given to complete a course. Failing which, their candidature will be terminated, and full fees without funding will apply if they wish to re-enrol the same course:

At IAL, we are committed to creating a positive learning environment that encourages active learning.

• You may send in your feedback via the Module Evaluation, which occurs at the end of each module.

• Alternatively, you may write to us via the feedback portal at https://feedback.ial.edu.sg/

• Serious misconduct allegations against a Trainer/Assessor/Coach or staff warrant an investigation that may lead to the appropriate counselling and/or disciplinary action against the accused.

• Upon the outcome, IAL's decision will be final.

IAL reserves the right to take disciplinary action against academic dishonesty (including but not limited to the act of plagiarism and/or collusion) and/or disruptive learner's behaviour, leading to expulsion from the programme without refund of course fees when required.

For more details, please read IAL Learners' Code of Conduct here.

At IAL, we strive to provide exceptional service and support to ensure your learning experience is enriching and rewarding. We expect all learners to treat our staff members with respect, courtesy, and professionalism. We understand that you may have questions or concerns or require assistance, and we encourage open and constructive communication. However, abusive behaviour will not be tolerated under any circumstances.
 

Definition of Staff Abuse:

• Staff abuse encompasses any behaviour, action, or communication that prevents our staff from carrying out their responsibilities, is disrespectful, or harassing. This includes but is not limited to, physical aggression, verbal abuse, personal attacks, threats, excessive and repetitive phone calls, and incessant demands for immediate responses.

• We recognise the importance of fostering positive interactions between staff and learners. However, in cases where the line is crossed, and staff members are subjected to repeated abusive or harassing behaviour, we will take appropriate action to ensure their safety and well-being.

Disengagement and Service Termination:

• If a learner engages in behaviours that constitute staff abuse, IAL reserves the right to disengage from further communication with and terminate the provision of all services without further notice to that individual. This decision will be made after careful assessment and consideration of the situation to protect the staff member(s) involved and, in fairness, the other individual involved.

We appreciate your understanding and cooperation in helping us maintain a positive and respectful environment at IAL.

All WSQ certificates are issued by SkillsFuture Singapore (SSG) through MyskillsFuture Portal. Your SOAs, transcript or full qualification will be available 4 to 6 weeks upon the completion of the module or final assessment.
 

Notifications of e-Certificates (e-Certs) are also available via the MySkillsFuture mobile App.
 

Singaporeans and permanent residents can access/download the WSQ e-Certs upon logging in to the MySkillsFuture portal via SingPass and following the steps below:
 

• Go to the MySkillsFuture portal

• Click the SingPass icon and log in via SingPass

• Go to Skills Passport > click on Certificates to view WSQ e-Certs records

• Select trainee's WSQ e-Certs and click on "Download e-Certs"

Foreign trainees could follow the steps below:
 

• Go to the MySkillsFuture portal

• Go to 'Digital Services'.

• Under 'Individuals', click 'Download Certificates'.

• Click 'No Portal ID'.

• Enter the relevant information to retrieve your certificates.

You may also view the user guide here.

• If you encounter login issues, ensure your MyIAL account has been activated via the link sent to your email address when you first registered with us.
• For further assistance, please call us at +65 6579 0300 or submit your query via https://feedback.ial.edu.sg

If you encounter any issues on LearningSpaceSG, you may contact Canvas Support via any of the following channels:

Helpdesk Support

•  Phone - 800-852-3910

•  Online chat – in HELP Section (after login)

•  Online form – in HELP Section (after login)

•  Email at support@instructure.com

Other Resource:

•  Online Guides – Canvas LMS