[SIG] Harnessing Therapeutic Conversations for Enhanced Learning and Performance
Andrea Chan (Ms), Kris Loy (Ms) & Guest Speakers - Khairul Mohd Khair (Mr), Jill Ng (Ms), Kong Tian Yi (Ms)
Course Duration: 2.5 hours
*The fee is inclusive of prevailing GST and subject to changes.
Sign Up for AEN MemberCourse Dates
No Schedules Available.
This session is held on 12Nov, 7.00pm - 9.30pm. Registration will close on 5 November, 2359hrs.
This session will be conducted face-to-face at IAL. More details on participating in the session will be send to the confirmed registrants.
What Is The Session About?
Have you ever had a conversation that shifted your perspective or helped you see things in a new light? For adult educators, these moments can be transformative. That’s where therapeutic conversations come in—an essential practice for navigating the complex landscape of human thoughts and emotions.
For Adult Educators:
Therapeutic conversations combine the principles of psychology and education, offering a unique approach to support learners' emotional and psychological well-being. By fostering a safe, empathetic space, adult educators can encourage learners to openly share their challenges, fears, and aspirations. Through active listening, empathy, and thoughtful questioning, educators help learners gain deeper self-awareness, which sparks personal growth and greater motivation.
This approach strengthens the educator-learner relationship, breaks down emotional barriers to learning, and improves overall outcomes. By addressing these psychological factors, educators create a more supportive, impactful learning environment that drives both individual and organisational development.
For Managers in Organisations:
Therapeutic conversations are just as powerful in the workplace. As a manager, employing this technique helps to boost learning, performance, and morale within your team. By actively listening and showing empathy, you create a psychologically safe space where employees feel comfortable sharing their struggles and exploring opportunities for personal and professional growth.
These conversations can transform how team members process complex emotions and challenges, leading to better problem-solving and decision-making. With this approach, managers can foster resilience, adaptability, and continuous improvement, creating a motivated, high-performing team that’s always ready to take on new challenges.
What Does The Session Cover?
By the end of the session, participants will be able to explore facilitating therapeutic conversations using active listening, empathy, and reflective questioning to create a psychologically safe environment that supports emotional well-being, enhances learning, and improves performance in both educational and organisational contexts.:
Who Is It Suitable For?
Adult Education: Individuals who are involved in learning design, curriculum development, learning facilitation, assessment of learning competence, learning technology integration and/or providing consultancy and advisory services to drive business performance.
Learning Management: Individuals who are involved in management and support of learning programmes, systems and technology management and implementation, quality assurance of learning programmes and/or driving business development.
Human Capital Development (HCD): Individuals who are in-company L&D staff who are involved in building employee capabilities to support business needs.
Course Funding and Policies
This session is open to AEN members for free. To register for AEN membership, please click here.
About The Speaker
Andrea Chan (Ms)
Andrea Chan is the Head of TOUCH Mental Wellness at TOUCH Wellness Group.
As a professional counsellor with a decade of critical experience in the private and social service sector, Andrea has worked with clients from all walks of life on marital, mental health, cyber wellness, and youth-related issues. With domain knowledge in mental health, she spearheaded the development of a state of mental wellness programmes for all ages at TOUCH.
Andrea also leads the Beyond the Label Campaign, a national mental wellness campaign, in Singapore. She works with various stakeholders to bring mental health awareness and intervention to the community. In addition to her advocacy work, she is in various national task forces to influence and support the implementation of national policies to make mental health servcies more accessible to people in Singapore.
As an ACLP-certified trainer, Andrea trains youths and adults on mental wellness. She is also an SSI trainer for mental wellness and cyber-related topics
Kris Loy (Ms)
Kris is a seasoned professional with over 24 years of expertise in HR development, business advisory and consultancy, and adult education. Her multifaceted roles include serving as facilitator, courseware developer, and consultant across training providers. Her recent engagements include contributing to a focal agency in Singapore as an associate assessor, facilitator, and consultant, focusing on inclusive employability. Additionally, she holds an adjunct lecturer position for a Master's programme at a local university. Kris' leadership extends further as she assumes the co-chair position at IAL’s AEN Special Interest Group, emphasising the importance of critical core skills in the Adult Education community.
Her collaborative efforts span various sectors, including continuing education and training, early childhood care, construction, food services, hospitality, landscape, private education, retail, accounting, and transport. Particularly noteworthy is her decade-long commitment to supporting the retail sector's people development needs through tailored education and training programmes. Kris has been actively involved in workplace learning and related initiatives, contributing significantly to over 40 projects across sectors in the last 8 years. Being ACTA/DACE certified, she is also involved in WSQ courseware development for various sectors, including interaction skills to commuters with special needs in the public transport sector and critical core skills development for human resource sector.
Kris brings a wealth of qualifications to her practice, with certifications such as IHRP Certified Professional, Certified Career Practitioner and Singapore Certified Management Consultant. She holds degrees including a Master of Arts in Lifelong Learning (IOE, UCL), a Graduate Diploma in System Analysis (ISS, NUS) and Bachelor of Science in Management (UOM). Her commitment to professional development is evident through certifications as a Workplace Learning Specialist, Specialist Adult Educator, and roles as an AE Mentor and Career Advisor, guiding professionals in the TAE sector. Past appointments as a SkillsFuture Mentor and Business Advisor (with ESG) underscore her extensive contributions to SMEs. Kris’ diverse skills set, coupled with her dedication to continuous learning and mentoring, positions her as a dynamic force in HR development, adult education, and consultancy.