• The UEN provided must be that of the company contributing to the sponsored learner’s CPF account.
• All interested applicants must comply with the Institute for Adult Learning (IAL)’s entry requirements and application procedures, which may include submitting supporting documents, attending a pre-enrolment screening, or both. 
• For courses with a screening component, companies of unsuccessful applicants will still be billed the application fee. All applications are subjected to review. IAL’s decision is final.
• Company-sponsored learners must meet the 75% attendance requirement per module in order for their company to claim Absentee Payroll (AP). Government entities and private entities under a government agency, whose manpower expenditure is partially government-funded, are not eligible for AP funding.
• Learners enrolled in WSQ courses are obliged to meet the attendance requirements and achieve the competencies. Otherwise, IAL reserves the right to recover the course grants/subsidies disbursed.
• If a sponsored learner quits their job midway through the course, there will be no course fee refund to the company for the unconsumed modules. The learner may continue to complete the course.
• Learners whose course fees are paid by their company are not allowed to switch to ‘self-sponsored’ status later.
• Suitable devices such as laptops are required for both classroom and online sessions.

• Please note that completion of application does not guarantee enrolment. Applicants will be assessed on the minimum requirement of the programmes.
• Successful applicants will receive a course confirmation email containing administrative information one week before the programme commencement date. Applicants who do not meet entry requirements will be notified two weeks before the course commencement date.

• With effect from 1 August 2022, a one-time non-refundable Application Fee of S$65.40 (after GST) will apply to all applications for WSQ courses.
• Companies cannot use an individuals’ SkillsFuture Credit (SFC) to pay the course fee (in part or in full). 
• Registration is based on a first-come-first-serve basis. IAL cannot create a waitlist or reserve seats for interested applicants. Companies will not be any billing or e-invoicing to the company.
• To secure enrolment in the preferred course schedule, the company’s representative should make payment via eNets/credit card (VISA or MasterCard) at the end of the registration process.
• The system will automatically cancel the enrolment if full payment is not received by 11:59 pm (Singapore Time) on the same day of registration. The company’s representative will then need to re-register for the course, subject to availability at the time of re-registration.
• Please refer to IAL Withdrawal/Refund Terms and Conditions for requests by the company to replace a registered learner with another employee.

• Company representative may contact IAL to organise a specific course run for their employees if they can form a class of minimum 15 learners.
• For dedicated corporate runs, billing and payment terms will be based on the signed contract with IAL.
• The UEN provided must be that of the company contributing to the sponsored learners’ CPF accounts.
• For more information on a customised corporate arrangement, please contact us at +65 6579 0300 or email us at cwlp@ial.edu.sg.
• Please click here for more information on corporate registration.

• Course application fee is non-refundable. ​​​​​​
• Learners will be eligible for a refund if the Withdrawal Request is submitted: 
  • At least 10 working days before course commencement - 100% refund of paid course fees
  • Less than 10 working days before course commencement - 50% refund of paid course fees
• Refund does not apply to learners who:
  • Are absent from class without prior notification
  • Requested for withdrawal upon or after course commencement
  • Submitted any re-scheduling or deferment request for the course
  • Withdraw midway from the course
  • Left the company before completing all course modules

• To initiate the refund process, learners must submit the Withdrawal Request Form here for refund request to be reviewed for approval. 
• Subsequently, learners will be:
  • Contacted within 3 working days for further instructions
  • Unsubscribed from future courseware notifications and communication from the course 
• Fees paid by companies will be refunded via GIRO.

• Full attendance is encouraged for all learners to maximise their learning.
• IAL requires a minimum attendance of 75% per module for learners to meet assessment eligibility. Otherwise, learners may request a re-scheduling of training and/or assessment session(s).
• The re-scheduling policy is applicable for changes to assessment session(s).

• All Singaporean Citizens/Permanent Residents attending SkillsFuture Singapore (SSG)'s funded courses must register, set up their Singpass account and download the latest version of the Singpass App before course commencement.
• Learners without Singpass should register for a Singpass account immediately. For more information on setting up and accessing your Singpass account, please visit the Singpass website here.
• Learners should be present in class (classroom and online) 15 minutes before the scheduled lesson time on the actual day and have the following ready:
  1. A smart device (e.g., smartphone or iPad) with a functioning camera.
  2. The Singpass mobile app is installed on the smart device. 
  3. Login credentials for the Singpass App (i.e., username and password, facial recognition or fingerprint scanning).
• Learners who do not have their Singpass App ready for classes will have to re-schedule to a later time with an admin fee of $119.90 (after GST).
• Please click here to make the Re-schedule request

• IAL reserves the right to cancel, postpone or make changes to any courses should unforeseen circumstances occur. Learners will be duly notified. Full fees will be refunded where applicable.

• Please refer to the Privacy Policy to understand the purposes for which IAL collects, uses and discloses your Personal Data. 
• No training and assessment video recording(s) would be made available for public viewing as they include the learners' personal data.
• Only SkillsFuture Singapore (SSG) and IAL may review the video recordings for audit, quality assurance and grant administration purposes.

• Learners should access the online session(s) and content(s) using suitable devices, such as a computer or laptop running on Windows Operating System 7 and above (or MAC OS system), a webcam and a headset with a stable internet connection.
• Mobile phone usage is disallowed as the primary device for attending online classes. It can be used for supplementary purposes.   

• The learning environment should be free from distractions, noise, and interruptions. Learners should refrain from engaging in any non-course-related activities during online sessions.
• Learners are required to participate in all activities, discussions, and assessments assigned during the course duration.  

• Every training and assessment session(s) will be recorded, and the webcam must be always turned on. 
• Learners’ faces must be fully visible (i.e., the entire face, not just the forehead and eyebrows).
• Full name as per NRIC must be reflected throughout the session(s).  

• No training and assessment video recording(s) would be released for public viewing due to learners’ data and privacy.
• Only SkillsFuture Singapore (SSG) and IAL could review the video recordings for audit, quality assurance and grant administration purposes.

• All courses provided by IAL encompass a significant element of self-directed learning. Learners are expected to independently complete their preparatory work and assignments prior to the designated classroom sessions.
• Please adhere to all assignment submission deadlines, which may include, but are not limited to, written assignments (both draft and final versions), video recordings, and self/peer assessment records. Failure to comply with deadlines may result in rescheduling or re-assessment fees and/or a 'Not Yet Competent' assessment result for the module.
• The final assignment must be submitted by the specified deadline prior to the scheduled assessment date; Failing which, you will be deemed to have forfeited your assessment attempt. In such cases, you will be required to schedule a one-time re-assessment within 5 working days of the initial assessment date at a fee of S$174.40 (inclusive of GST).
• For re-assessment, the final assignment must be submitted according to the deadline provided; failing which, the re-assessment attempt shall be deemed to be forfeited.
• Any exceptional circumstances should be submitted to IAL with supporting documents for consideration. Upon review, IAL's decision will be final.

• Learners accorded the 'Not-Yet-Competent' (NYC) outcome can submit a one-time re-assessment request within 5 working days from the date of the last assessment.
• Final assignment must be submitted by the prescribed deadline before the scheduled re-assessment date; failing which, the re-assessment attempt would be deemed forfeited. 
• Learners who have two outstanding module assessments will not be permitted to attend subsequent module(s) until they have successfully cleared at least one of the prior assessments.
• If no request is made, learners will be considered to have withdrawn from the course. Full fees without funding will apply for re-enrolment in the same course.
• Please click here to make the Re-assessment request.

Retaking a Module

• Learners who repeat the module (Re-module) must attend the training sessions again before attempting the assessment.
• Please click here to make a re-module request.

• A non-refundable Appeal Fee of S$65.40 (after GST) will apply to each appeal against the ‘Not-Yet-Competent (NYC) status awarded.

Appeal Process against First Assessment Result  

• Please click here to submit the Assessment Result Appeal Form.
• The IAL Review Committee's decision will be final.  

Appeal Process against Re-Assessment Result  

• Please click here to submit the Assessment Result Appeal Form.
• The IAL Review Committee's decision will be final.

• Course deferment applies to a one-time postponement of study for at least six (6) months or more.
• A learner may submit a course deferment application if they cannot complete the full qualification due to reasons beyond their control, with a non-refundable admin fee of S$119.90 (after GST). 
• The onus of supporting documents is on the applicant. Deferment applications with invalid, insufficient or no supporting documents will be rejected. Upon review, IAL's decision will be final.
• Once the application is approved, the remaining modules must be completed within ONE YEAR from the Deferment Approval Date or by the original candidature end date, whichever is later.
• Full fees without funding will apply if the learner wishes to re-enrol the same course past the one-year deferment period.
• Please click here to make the Deferment request.

• The candidature period refers to the total duration that learners can be given to complete a programme. Failing this, their candidature will be terminated, and full fees without funding will apply if they wish to re-enrol in the same programme.
• The minimum and maximum candidature periods for the respective qualifications are as follows:

• You may send in your feedback via the Module Evaluation, which occurs at the end of each module.
• Alternatively, you may write to us via the feedback portal here.

• IAL reserves the right to take disciplinary action against academic dishonesty (including but not limited to the act of plagiarism and/or collusion) and/or disruptive learner's behaviour, leading to expulsion from the programme without refund of course fees when required.
• For more details, please read the IAL Learners' Code of Conduct here.

• Serious allegations of misconduct against a Trainer, Assessor, or staff member will be thoroughly investigated. Depending on the findings, appropriate counseling or disciplinary actions may be initiated against the accused individual. IAL decision regarding any such disciplinary measures is final.

• Staff abuse encompasses any behaviour, action, or communication that prevents our staff from fulfilling their responsibilities, is disrespectful, or harassing. This includes, but is not limited to, physical aggression, verbal abuse, personal attacks, threats, excessive and repetitive phone calls, and incessant demands for immediate responses.  

• IAL recognises the importance of fostering positive interactions between staff and learners. However, in cases where the line is crossed and staff members are subjected to repeated abusive or harassing behaviour, IALwill undertake appropriate action(s) to ensure staff’s safety and well-being.
• If a learner engages in behaviours that constitute staff abuse, IAL reserves the right to disengage from further communication with and terminate the provision of all services without further notice to that individual. This decision will be made after careful assessment and consideration of the situation to protect the staff member(s) involved and, in fairness, the other individuals involved.

• Learners are required to bring a laptop that fulfils the below requirements:

1. Can connect to WIFI
2. Runs on Windows Operating System 7 and above or MAC OS system
3. Installed Microsoft Office for in-class coursework and activities

• We seek your understanding that in-class technical support will be limited to devices that meet the above requirements

• If you encounter login issues, ensure your MyIAL account has been activated via the link sent to your email address when you first registered with us.

• For further assistance, please call us at +65 6579 0300 or submit your query here.

• If you encounter any issues on LearningSpaceSG, you may contact Canvas Support via any of the following channels:
  • Phone - 800-852-3910
  • Online chat – in HELP Section (after login)
  • Online form – in HELP Section (after login)
  •  Email at support@instructure.com

• Online Guides – Canvas LMS

Learners who have attended Singapore Workforce Skills Qualification (WSQ) training module(s) and attained ‘Competency’ for the module(s) will receive electronic certificate(s), e-Certs, issued by SkillsFuture Singapore (SSG).

From 01 July 2024, all WSQ e-Certs (Statement of Attainment (SOA), Full Qualification and Transcript) issued by SSG will only be available in OpenCerts e-Certs format.
 

Learners will need to access and retrieve their WSQ e-Certs via SSG’s MySkillsFuture portal. IAL cannot retrieve WSQ e-Certs on learners’ behalf through OpenCerts platform.  
 

Singaporeans and permanent residents can access their WSQ e-Certs following the steps below:

• Go to the MySkillsFuture portal

• Click the SingPass icon and log in via SingPass

• Go to Skills Passport

• Click on the OpenCert icon

Learners without SingPass account can take the following steps:

• Go to the MySkillsFuture portal

• Click on  'Login', and 'No Portal ID'

• Enter the relevant information to access your certificates. 
  Note: Institution UEN: 200504979Z
   

Please reach out to SSG via their Service Portal here or their hotline at 6785 5785 for all queries pertaining WSQ OpenCerts e-Certs.