• The UEN provided must be that of the company contributing CPF for the sponsored learners.
   
• Company-sponsored learners must meet the 75% attendance requirement per module for their company claim Absentee Payroll. Government entities and private entities held under a government agency whose manpower expenditure is partially government-funded are not eligible for AP funding.
   
• Learners enrolled in WSQ courses are obliged to meet the attendance requirements and achieve the competencies. Otherwise, IAL reserves the right to recover the course grants/subsidies disbursed.
   
• If a sponsored learner quits their job midway through the course, there will be no course fee refund to the company for the unconsumed modules. The learner may continue to complete the course.
   
• Learners whose course fees are paid by their company are not allowed to switch to ‘self-sponsored’ status later.

• With effect from 1 August 2022, a one-time non-refundable Application Fee of S$60 (before GST) will apply to each application for full cohort-based WSQ courses.

• Companies cannot use individuals’ SkillsFuture Credit (SFC) to pay for the course fee (in part or in full). 

• Registration is based on a first-come-first-serve basis. IAL cannot waitlist or reserve seats for interested applicants, and there is no billing or e-invoicing to the company.

• To secure enrolment in the preferred course schedule, the company’s representative should make payment via eNets/credit card (VISA or MasterCard) at the end of the registration process.

• The system will automatically cancel the enrolment if full payment is not received by 11:59 pm (Singapore Time) on the same day of registration. The company’s representative will then need to re-register for the course, subject to availability at the time of re-registration.

• Please refer to IAL Withdrawal/Refund Terms and Conditions for requests by company to replace a registered learner with another employee.

Dedicated ‘Corporate-run’ organised by company:

• The company’s representative may contact IAL to organise a specific course run for their employees if they can form a class of a minimum of 15 learners.

• For dedicated corporate runs, billing and payment terms will be based on the signed contract with IAL.

• The UEN provided must be that of the company contributing CPF for the sponsored learners.

• For more information on a customised corporate arrangement, please get in touch with us at +65 6579 0300 or send us an email at [email protected].

• Please click here for more information on corporate registration.

Withdrawal

 

• The course application fee is non-refundable.

• Upon receiving the completed Withdrawal Request Form here, learners will be:

  • Contacted within 3 working days for further instructions

  • Unsubscribed from future courseware notifications and communication from the course 

Refund

• To initiate the refund process, learners must submit the Withdrawal Request here in order for refund to be considered and approved. 

• Refund is not applicable to learners who:

  • Did not attend class without any prior notification about their absence

  • Request for withdrawal upon or after course commencement

  • Submitted any Re-scheduling or Deferment Request for the course

  • Withdraw midway from the course

• Learners will be eligible for refund if the Withdrawal Request is submitted:

  • At least 10 working days before course commencement - 100% refund of paid course fees

  • Less than 10 working days before course commencement - 50% refund of paid course fees

• The course application fee is non-refundable. 

• Fees paid by SkillsFuture Credit (SFC) or PSEA will be reinstated to the learner's SFC or PSEA account first, followed by GIRO. 

• To benefit from the learning at IAL, full attendance is encouraged for all courses.

• IAL requires a minimum attendance of 75% per module for learners to meet assessment eligibility. Otherwise, learners may request a re-scheduling of training and/or assessment session(s).

• The re-scheduling policy is applicable for changes to assessment session(s).  

e-Attendance

• All Singaporean Citizens/Permanent Residents attending SkillsFuture Singapore (SSG)'s funded courses are required to register, set up their Singpass account and download the latest version of Singpass App prior to course commencement.  

• Learners without Singpass should register for a Singpass account immediately. For more information on setting up and accessing your Singpass account, please visit the Singpass website here.

• Learners should be present in class (classroom and online) 15 minutes before the scheduled lesson time on the actual day and have the following ready:

  1. A smart device (e.g., smartphone or iPad) with a functioning camera.

  2. The Singpass mobile app installed on the smart device. Note: Please log out from the other devices if your Singpass app is installed on multiple devices. Users can only utilize the Singpass mobile app from one device at a time. 

  3. Login credentials for the Singpass App (i.e., username and password, facial recognition or fingerprint scanning).

• Learners who do not have their Singpass App ready for classes will have to re-schedule to a later time with an admin fee of $119.90 (after GST).

• Please click here to make the Re-schedule request. 

IAL reserves the right to cancel, postpone or make changes to any courses should unforeseen circumstances occur. Applicants will be duly notified and the full fees will be refunded, where applicable.  

• Your privacy is important to us. Please take a moment to read this Privacy Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Data. 

• No training/assessment video recordings would be made available for public viewing as they include the learners' personal data.

• Only SkillsFuture Singapore (SSG) and IAL could review your video recordings for audit, quality assurance and grant administration purposes.

Device Usage:

• Learners should access the online session(s) and content(s) using suitable devices, such as a computer or laptop running on Windows Operating System 7 and above (or MAC OS system), a webcam and headset with a stable internet connection.

• Mobile phone usage is disallowed as the primary device for attending online classes. It can be used for supplementary purposes. 

 

Learning Environment:

• The learning environment should be free from distractions, noise, and interruptions. Learners should refrain from engaging in any non-course-related activities during online sessions.

• Learners are required to participate in all activities, discussions, and assessments assigned during the course duration.

 

Video Presence:

• Every training and assessment session(s) will be recorded, and the webcam must be turned on at all times. 

• Learners’ faces must be fully visible (i.e., the entire face and not just the forehead and eyebrows).

• Full name as per NRIC must be reflected throughout the session(s).  

 

Video Recordings:

• No training and assessment video recording(s) would be released for public viewing due to learners’ data and privacy.

• Only SkillsFuture Singapore (SSG) and IAL could review the video recordings for audit, quality assurance and grant administration purposes.

• IAL courses include a substantial component of self-directed learning. Learners are expected to complete their assignments independently.  

• Observe all assignment deadlines, which may include the draft and final written assignment(s), video recording, self/peer assessment record, etc. A chargeable re-scheduling fee may apply and/or a 'Not Yet Competent' outcome may be accorded for the module.

• Final assignment must be submitted by the prescribed deadline before the scheduled assessment date; failing which the assessment attempt would be deemed as forfeited and a 'Not Yet Competent' outcome may be accorded. A one-time re-assessment request must be submitted within 5 working days of the initial assessment date at a charge of S$174.40 (after GST).

• For re-assessment, the final assignment must be submitted according to the deadline provided; failing which, the re-assessment attempt will be forfeited.

• Exceptional circumstances should be submitted to IAL with supporting documents for consideration, and upon review, IAL's decision will be final.

• Learners accorded with the 'Not-Yet-Competent' (NYC) outcome can submit a one-time re-assessment request within 5 working days from the date of the last assessment.

• Final assignment must be submitted by the prescribed deadline before the scheduled re-assessment date; failing which the re-assessment attempt would be deemed as forfeited. 

• Learners cannot attend the training for the subsequent module(s) with two (2) outstanding assessments.

• If no request is made, learners will be considered as withdrawn from the course. Full fees without funding will apply for enrolment into the same course again.

• Please click here to make the Re-assessment request.

  

Re-module

• Learners who repeat the module (Re-module) must attend the training sessions again before attempting the assessment.

• Please click here to make the Re-module request.

• A non-refundable Appeal Fee of S$65.40 (after GST) will apply to each appeal against the ‘Not-Yet-Competent (NYC)’ status awarded.

Appeal Process against First Assessment Result

 

 

• Please click here to submit the Assessment Result Appeal Form.

• IAL Review Committee's decision will be final.

 

Appeal Process against Re-Assessment Result

 

• Please click here to submit the Assessment Result Appeal Form.

• IAL Review Committee's decision will be final.

• Course deferment applies to a one-time postponement of study for at least six (6) months or more.
• A learner may submit a course deferment application if they cannot complete the full qualification due to reasons beyond their control, with a non-refundable admin fee of S$119.90 (after GST). 

• The onus of supporting documents is on the applicant. Deferment applications with invalid, insufficient or no supporting documents will be rejected. Upon review, IAL's decision will be final.

• Once the application is approved, the remaining modules must be completed within ONE YEAR from the Deferment Approval Date or by the original candidature end date, whichever is later.

• Full fees without funding will apply if the learner wishes to re-enrol the same course past the one-year deferment period.

• Please click here to make the Deferment request.

The maximum candidature period refers to the total duration that learners can be given to complete a course. Failing which, their candidature will be terminated, and full fees without funding will apply if they wish to re-enrol the same course:

At IAL, we are committed to creating a positive learning environment that encourages active learning.
 

• You may send in your feedback via the Module Evaluation, which occurs at the end of each module.

• Alternatively, you may write to us via the feedback portal at https://feedback.ial.edu.sg/

• Serious misconduct allegations against a Trainer/Assessor or staff warrant an investigation that may lead to the appropriate counselling and/or disciplinary action against the accused.

• Upon the outcome, IAL's decision will be final.

IAL reserves the right to take disciplinary action against academic dishonesty (including but not limited to the act of plagiarism and/or collusion) and/or disruptive learner's behaviour, leading to expulsion from the programme without refund of course fees when required.

For more details, please read IAL Learners' Code of Conduct here.

At IAL, we strive to provide exceptional service and support to ensure your learning experience is enriching and rewarding. We expect all learners to treat our staff members with respect, courtesy, and professionalism. We understand that you may have questions or concerns or require assistance, and we encourage open and constructive communication. However, abusive behaviour will not be tolerated under any circumstances.

 

Definition of Staff Abuse:

• Staff abuse encompasses any behaviour, action, or communication that prevents our staff from carrying out their responsibilities, is disrespectful, or harassing. This includes but is not limited to, physical aggression, verbal abuse, personal attacks, threats, excessive and repetitive phone calls, and incessant demands for immediate responses.

• We recognise the importance of fostering positive interactions between staff and learners. However, in cases where the line is crossed, and staff members are subjected to repeated abusive or harassing behaviour, we will take appropriate action to ensure their safety and well-being.

 

Disengagement and Service Termination:

• If a learner engages in behaviours that constitute staff abuse, IAL reserves the right to disengage from further communication with and terminate the provision of all services without further notice to that individual. This decision will be made after careful assessment and consideration of the situation to protect the staff member(s) involved and, in fairness, the other individual involved.

We appreciate your understanding and cooperation in helping us maintain a positive and respectful environment at IAL.

Learners who have attended Singapore Workforce Skills Qualification (WSQ) training module(s) and attained ‘Competency’ for the module(s) will receive electronic certificate(s), e-Certs, issued by SkillsFuture Singapore (SSG).

From 01 July 2024, all WSQ e-Certs (Statement of Attainment (SOA), Full Qualification and Transcript) issued by SSG will only be available in OpenCerts e-Certs format.
 

Learners will need to access and retrieve their WSQ e-Certs via SSG’s MySkillsFuture (MySF) portal as IAL is unable to download learners’ WSQ OpenCerts e-Certs. 
 

Singaporeans and permanent residents can access their WSQ e-Certs following the steps below:

• Go to the MySkillsFuture (MySF) portal

• Click the SingPass icon and log in via SingPass

• Go to Skills Passport

• Click on the OpenCert icon

Whereas learners without SingPass account can take the following steps:

• Go to the MySkillsFuture portal

• Click on  'Login', and 'No Portal ID'

• Enter the relevant information to access your certificates. 
  Note: Institution UEN: 200504979Z
   

Please reach out to SSG via their Service Portal here or their hotline at 6785 5785 for all queries pertaining WSQ OpenCerts e-Certs. 

• If you encounter login issues, ensure your MyIAL account has been activated via the link sent to your email address when you first registered with us.

• For further assistance, please call us at +65 6579 0300 or submit your query via https://feedback.ial.edu.sg

If you encounter any issues on LearningSpaceSG, you may contact Canvas Support via any of the following channels:

Helpdesk Support

•  Phone - 800-852-3910

•  Online chat – in HELP Section (after login)

•  Online form – in HELP Section (after login)

•  Email at [email protected]

Other Resource:

•  Online Guides – Canvas LMS