• The UEN provided must be that of the company contributing CPF for the sponsored learners.

• If a sponsored learner quits their job midway through the course, there will be no course fee refund to the company for the unconsumed portion. 

• Learners whose course fees are paid by their company are not allowed to switch to 'self-sponsored' status later.

GST Increase

• The GST rate will be increased from 7% to 8% with effect from 1 January 2023; and 8% to 9% with effect from 1 January 2024.
• Payments received by IAL before 1 January 2023 will continue to pay GST at 7%. 
• IRAS has given the guidance that 8% GST will be chargeable if payment is received by IAL from 1 January 2023.

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• Companies cannot use individuals’ SkillsFuture Credit (SFC) to pay for the course fee (in part or in full). 

• Registration is based on a first-come-first-serve basis. IAL cannot waitlist or reserve seats for interested applicants, and there is no billing or e-invoicing to the company.

• To secure enrolment in the preferred course schedule, the company’s representative should make payment via eNets/credit card (VISA or MasterCard) at the end of the registration process.

• The system will automatically cancel the enrolment if full payment is not received by 11:59 pm (Singapore Time) on the same day of registration. The company’s representative will then need to re-register for the course, subject to availability at the time of re-registration.

• Please refer to IAL Withdrawal/Refund Terms and Conditions for requests by company to replace a registered learner with another employee.

Dedicated ‘Corporate-run’ organised by company:

• The company’s representative may contact IAL to organise a specific course run for their employees if they can form a class of a minimum of 15 learners.

• For dedicated corporate runs, billing and payment terms will be based on the signed contract with IAL.

• The UEN provided must be that of the company contributing CPF for the sponsored learners.

• For more information on a customised corporate arrangement, please get in touch with us at +65 6579 0300 or via this form. 

• Please click here for more information on corporate registration.

• A non-refundable administrative fee of S$50.00 (before GST) is applicable for withdrawal request.

• Requests are subjected to review by IAL and the decision is final.

• IAL reserves the right to request for supporting document(s).

• If the withdrawal notice is given less than 2 weeks before the programme start date, the paid fees will not be refunded.

• Please submit your withdrawal request at https://feedback.ial.edu.sg under the CPD Programmes/Workshops category.

We place great importance on ensuring that learners get the full benefit from our courses here at IAL. Therefore, we expect learners to take responsibility for their learning journey.
 

• We strongly encourage full attendance for all classes, and SSG-funded courses require a minimum attendance of 75%.

• A non-refundable administrative fee of S$50.00 (before GST) applies for a rescheduling request and the next available slot will be offered.

• Requests must be submitted 2 weeks before the commencement of programme.

• Requests made after the commencement date must be supported by documents such as a doctor's note or a hospitalisation chit.

• Please submit your scheduling request at https://feedback.ial.edu.sg under the CPD Programmes / Workshops category. 

• Your privacy is important to us. Please take a moment to read this Privacy Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Data. 
   
• No training/assessment video recordings would be made available for public viewing as they include the learners' personal data.

• Only SkillsFuture Singapore (SSG) and IAL could review your video recordings for audit, quality assurance and grant administration purposes.

Device Usage:

• Learners are expected to have access to a safe and robust network connection and a laptop running on Windows Operating System 7 and above (or MAC OS system).

• Learners should access the online session content using suitable devices, such as a computer or laptop, a pre-installed webcam or a headset with a USB webcam, and a stable internet connection.
• While mobile phone usage may be allowed for supplementary purposes, it is disallowed as the primary device for attending online classes, as it may hinder the learner's ability to fully engage with the course content.

Learning Environment:

• Learners should create an appropriate learning environment conducive to focused engagement with the course material.

• The learning environment should be free from distractions, noise, and interruptions. Learners should refrain from engaging in othernon-course-related activities during online sessions.

• Learners are required to actively participate in all activities, discussions, and assessments assigned during the course duration.

Video presence

• The entirety of each training/assessment session will be recorded, and the learners must turn on their webcam at all times for attendance purposes.

• Learners’ faces in the video recordings must be fully visible (i.e. the entire face and not just the forehead/eyebrows).

• Learners’ full names, as reflected in their NRICs, should be indicated in the video recordings.

Video recordings:

• No training/assessment video recordings would be made available for public viewing as they include the learners’ personal data.

• Only SkillsFuture Singapore (SSG) and IAL could review your video recordings for audit, quality assurance and grant administration purposes.

At IAL, we are committed to creating a positive learning environment that encourages active learning.
 

• You may send in your feedback via the Post-Course Evaluation.

• Alternatively, you may write to us via the feedback portal at https://feedback.ial.edu.sg/ under the CPD Programmes/Workshops category.

At IAL, we strive to provide exceptional service and support to ensure your learning experience is enriching and rewarding. We expect all learners to treat our staff members with respect, courtesy, and professionalism. We understand that you may have questions or concerns or require assistance, and we encourage open and constructive communication. However, abusive behaviour will not be tolerated under any circumstances.
 

Definition of Staff Abuse:

• Staff abuse encompasses any behaviour, action, or communication that prevents our staff from carrying out their responsibilities, is disrespectful, or harassing. This includes but is not limited to, physical aggression, verbal abuse, personal attacks, threats, excessive and repetitive phone calls, and incessant demands for immediate responses.

• We recognise the importance of fostering positive interactions between staff and learners. However, in cases where the line is crossed, and staff members are subjected to repeated abusive or harassing behaviour, we will take appropriate action to ensure their safety and well-being.

Disengagement and Service Termination:

• If a learner engages in behaviours that constitute staff abuse, IAL reserves the right to disengage from further communication with and terminate the provision of all services without further notice to that individual. This decision will be made after careful assessment and consideration of the situation to protect the staff member(s) involved and, in fairness, the other individual involved.

We appreciate your understanding and cooperation in helping us maintain a positive and respectful environment at IAL.

• If you encounter login issues, ensure your MyIAL account has been activated via the link sent to your email address when you first registered with us.
• For further assistance, please call us at +65 6579 0300 or submit your query via https://feedback.ial.edu.sg

If you encounter any issues on LearningSpaceSG, you may contact Canvas Support via any of the following channels:

Helpdesk Support

•  Phone - 800-852-3910

•  Online chat – in HELP Section (after login)

•  Online form – in HELP Section (after login)

•  Email at support@instructure.com

Other Resource:

•  Online Guides – Canvas LMS