For Company-Sponsored Learners (CPD)

Keeping IAL learners connected and updated throughout the learning journey. Find the latest updates, advisory, programme administration information and more here.

Company-sponsored Learners Applying for Continuing Professional Development (CPD) Courses

IMPORTANT TO NOTE:

There are two (2) options learners may be sponsored by their company:

Option 1: The learner(s) to first pay for the course fee and then be reimbursed by their company.

  • You should register as “self-sponsored” learner(s). Click here for the relevant information.

Option 2: The company to pay for the course fee.

  • The company's representative will be required to create a corporate account in MyIAL and register on behalf of the sponsored learner(s).

  • The UEN provided must be that of the company contributing CPF for the sponsored learners.

  • Please read the course details carefully before proceeding with registration.

This section lists the resources and useful information for Company's Representatives and IAL learners to stay connected and updated throughout their learning journey.

Advisory and Updates on COVID-19

The COVID-19 situation in Singapore has stabilised. The Multi-Ministry Taskforce has announced further easing of community Safe Management Measures (SMMs) and adjusting of the Disease Outbreak Response System Condition (DORSCON) level from orange to yellow.

Currently, IAL adopts online learning for the delivery of our programmes. From 1 June 2022, IAL will resume blended learning for all programmes, except existing fully online WSQ Advanced Certificate in Learning & Performance (ACLP) cohorts, which will continue to be conducted online.

IAL will continue to monitor the situation and provide timely updates via our email and web channels in the event of any changes.

For more details, refer here.

MyIAL e-Services

The company's representative will be required to create an account in MyIAL and register on behalf of the company-sponsored learner(s). Please click here to download the User Guide for step-by-step guidance and read the course details carefully before proceeding with registration.

Learners can manage their programmes and assessments through MyIAL e-services, with access to a personalised inbox, training attendance, assessment results and transaction history.

Programme Administrative Information

The Terms & Conditions listed below are applicable for all IAL programmes.

IAL reserves the right to make changes or modifications to these Terms and Conditions at any time without prior notice, as it deems appropriate.

Pre-Course Administration

  • The UEN provided must be that of the company contributing CPF for the sponsored learners.

  • If a sponsored learner quits their job midway through the course, there will be no course fee refund to the company for the unconsumed portion. 

  • Learners whose course fees are paid by their company are not allowed to switch to 'self-sponsored' status later.

  • Companies cannot use individuals’ SkillsFuture Credit (SFC) to pay for the course fee (in part or in full). 

  • Registration is based on a first-come-first-serve basis. IAL cannot waitlist or reserve seats for interested applicants, and there is no billing or e-invoicing to the company.

  • To secure enrolment in the preferred course schedule, the company’s representative should make payment via eNets/credit card (VISA or MasterCard) at the end of the registration process.

  • The system will automatically cancel the enrolment if full payment is not received by 11:59 pm (Singapore Time) on the same day of registration. The company’s representative will then need to re-register for the course, subject to availability at the time of re-registration.

  • Please refer to IAL Withdrawal/Refund Terms and Conditions for requests by company to replace a registered learner with another employee.


Dedicated ‘Corporate-run’ organised by company:

  • The company’s representative may contact IAL to organise a specific course run for their employees if they can form a class of a minimum of 15 learners.

  • For dedicated corporate runs, billing and payment terms will be based on the signed contract with IAL.

  • The UEN provided must be that of the company contributing CPF for the sponsored learners.

  • For more information on a customised corporate arrangement, please get in touch with us at +65 6579 0300 or send us an email at corporate_bdm@ial.edu.sg.

  • Please click here for more information on corporate registration.

  • A non-refundable administrative fee of S$53.50 (with GST) is applicable for withdrawal request.

  • Requests are subjected to review by IAL and the decision is final.

  • IAL reserves the right to request for supporting document(s).

  • If the withdrawal notice is given less than 2 weeks before the programme start date, the paid fees will not be refunded.

  • Please submit your withdrawal request at https://feedback.ial.edu.sg under the CPD Programmes/Workshops category.

  • A non-refundable administrative fee of S$53.50 (with GST) applies for a rescheduling request and the next available slot will be offered.

  • Requests must be submitted 2 weeks before the commencement of programme.

  • Requests made after the commencement date must be supported by documents such as a doctor's note or a hospitalisation chit.

  • Please submit your scheduling request at https://feedback.ial.edu.sg under the CPD Programmes / Workshops category. 

IAL reserves the right to cancel, postpone or make changes to any courses should unforeseen circumstances occur. Applicants will be duly notified and the full fees will be refunded, where applicable.  

  • Your privacy is important to us. Please take a moment to read this Privacy Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Data. 
     
  • No training/assessment video recordings would be made available for public viewing as they include the learners' personal data.
 
  • Only SkillsFuture Singapore (SSG) and IAL could review your video recordings for audit, quality assurance and grant administration purposes.




In-Course Administration

  • Learners are expected to have access to a safe and robust network connection and a laptop running on Windows Operating System 7 and above (or MAC OS system).

  • The laptop should have a pre-installed webcam or a headset with a USB webcam.

  • The entirety of each training/assessment session will be recorded, and the learners must turn on their webcam at all times for attendance purposes.

  • Learners’ faces in the video recordings must be fully visible (i.e. the entire face and not just the forehead/eyebrows).

  • Learners’ full names, as reflected in their NRICs, should be indicated in the video recordings.

  • No training/assessment video recordings would be made available for public viewing as they include the learners’ personal data.

  • Only SkillsFuture Singapore (SSG) and IAL could review your video recordings for audit, quality assurance and grant administration purposes.

At IAL, we are committed to creating a positive learning environment that encourages active learning.
 

  • You may send in your feedback via the Post-Course Evaluation.




Post-Course Administration

Certificates for CPD are only issued for full day programmes that are SkillsFuture Credit (SFC). Please refer to the document for the certificate retrieval instructions after successful completion.





Technical Support

  • If you encounter login issues, ensure your MyIAL account has been activated via the link sent to your email address when you first registered with us.
  • For further assistance, please call us at +65 6579 0300 or submit your query via https://feedback.ial.edu.sg

If you encounter any issues on LearningSpaceSG, you may contact Canvas Support via any of the following channels:

Helpdesk Support

•  Phone - 800-852-3910

•  Online chat – in HELP Section (after login)

•  Online form – in HELP Section (after login)

•  Email at support@instructure.com

Other Resource:

•  Online Guides – Canvas LMS

Frequently Asked Questions

You may view and download your receipt(s) or invoice(s) under the Payment Tab in MyIAL.

  • Learners who do not meet the requirements for English Language proficiencies as required by the respective courses need to take the Workplace Literacy (WPL) – Computer Adaptive Test (CAT) and secure the ES WSQ WPL qualification for listening and speaking reading and writing modalities. Please click here for more information.
     
  • You may also provide other documented evidence of your proficiency in English or be required to attend an interview with IAL to ascertain your suitability for the programme.

Training, coaching and assessment sessions can be held online and/or in IAL training rooms, subject to the Advisory and Updates on COVID-19.

Once you have successfully enrolled, you will be able to view the details of your schedule, such as date and time, on MyIAL