At IAL, we strive to provide exceptional service and support to ensure your learning experience is enriching and rewarding. We expect all learners to treat our staff members with respect, courtesy, and professionalism. We understand that you may have questions or concerns or require assistance, and we encourage open and constructive communication. However, abusive behaviour will not be tolerated under any circumstances.
Definition of Staff Abuse:
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Staff abuse encompasses any behaviour, action, or communication that prevents our staff from carrying out their responsibilities, is disrespectful, or harassing. This includes but is not limited to, physical aggression, verbal abuse, personal attacks, threats, excessive and repetitive phone calls, and incessant demands for immediate responses.
Disengagement and Service Termination:
- IAL recognises the importance of fostering positive interactions between staff and learners. However, in cases where the line is crossed and staff members are subjected to repeated abusive or harassing behaviour, IALwill undertake appropriate action(s) to ensure staff’s safety and well-being.
- If a learner engages in behaviours that constitute staff abuse, IAL reserves the right to disengage from further communication with and terminate the provision of all services without further notice to that individual. This decision will be made after careful assessment and consideration of the situation to protect the staff member(s) involved and, in fairness, the other individual involved.
We appreciate your understanding and cooperation in helping us maintain a positive and respectful environment at IAL.