Proving What Matters: Using the Kirkpatrick Model to Show Business Impact of Training
Serene Sim (Ms)
Course Duration: 7 hours
*The fee is inclusive of prevailing GST and subject to changes.
Course Dates
For groups of at least 15 people, customised run dates are available, contact us via the form below for more details.
No Schedules Available.
What Is The Session About?
This one-day program introduces the New World Kirkpatrick Four Levels and the Kirkpatrick Business Partnership Model, with a sharp focus on demonstrating the real value of training. Participants will learn to evaluate beyond learner satisfaction — measuring behavior change on the job and linking learning to tangible business outcomes.
Through five practical steps integrated across the ADDIE process, the course equips participants to align learning with stakeholder expectations, collect meaningful data, and build a compelling chain of evidence for ROI. By the end, attendees will be able to select the right programs for impact evaluation and confidently show how learning drives performance and results in the flow of work.
What Does The Session Cover?
Knowledge-based learning objectives: what participants will know at the end of the workshop (their understanding)
1. Understand the principles and components of the New World Kirkpatrick Business Partnership Model
2. Describe the five steps for successfully demonstrating programme impact derived from the Kirkpatrick Model
3. Explain the purpose and focus of evaluation at each of the four levels: Reaction, Learning, Behavior, and Results
4. Identify criteria for selecting appropriate programmes to evaluate using the Kirkpatrick method
5. Recognise various evaluation tools and methods applicable at each of the four levels
Skills-based learning objectives: what participants will be able to do at the end of the workshop (their application)
1. Apply the Level 4-3-2-1 Analysis approach to determine stakeholder expectations and desired outcomes for a learning programme
2. Design learning objectives and program elements that align with critical behaviors and desired results
3. Develop an evaluation plan that specifies the timing, methods, and involved parties for each evaluation level
4. Select and potentially adapt appropriate evaluation tools for measuring reactions, learning, behavior change, and results
5. Outline strategies for reinforcing and supporting the application of learning at the workplace, involving supervisors
6. Plan how to collect, analyse, and present data to create a compelling chain of evidence demonstrating programme impact (Return on Stakeholders' Expectations)
^ Assessment: Formative Assessment(s), Assignments/Presentations/Practical Performances)
^ Completion: Upon 100% attendance and meeting Assessment requirement, learners will receive a Certificate of Participation from IAL (& other partners where applicable)
Who Is It Suitable For?
This programme is designed for learning and development professionals, training managers, instructional designers, evaluators, and anyone involved in designing, delivering, or assessing learning programs. It is particularly relevant for those who need to:
• Measure the effectiveness and impact of training initiatives.
• Demonstrate the value of learning to key stakeholders.
• Design and implement rigorous evaluation strategies.
• Link learning outcomes to on-the-job performance and organisational results
Course Funding and Policies
Payment
Please proceed to make payment via eNets/credit card (VISA or MasterCard) at the end of the registration process. Kindly note that the system will automatically cancel the registration if full payment has not been successfully processed by 11.59pm (Singapore Time) on the same day of the registration. You will have to reapply for the course, subject to availability of vacancy at the point of your re-registration.
Additional Funding Available, If Applicable
Singaporeans aged 25 years old and above are eligible for SkillsFuture Credit which can be used to offset the selected programmes' fees for self-sponsored registrations only.
Please note the submission period for your SFC claim via MySkillsFuture needs to be within 60 days before the course start date (date inclusive). If your course start date is more than 60 days from the date of SFC application, the SSG-SFC portal would reject your application. In this case, you would need to pay the full course fees at the end of your course application.
This course is UTAP funded too!
Rescheduling
Request for rescheduling must be submitted to IAL 2 weeks before the commencement of programme. Reschedule requests that come mid-way through training has to be supported by valid reasons; substantiated by references as evidence; such as a doctor's note; or a hospitalization chit.
Please submit your request to reschedule your course here. A non-refundable administrative fee of
S$54.50 w/GST ($50) applies for the request and the next available slot will be offered
Withdrawal
Request for withdrawal from a programme is subjected to review by IAL and the decision is final. IAL reserves the right to request for supporting document(s). A non-refundable administration fee of
S$54.50 w/GST ($50) is applicable for withdrawal request. If the withdrawal notice is given less than 2 weeks before the programme start date, the paid fees will not be refunded.
Corporate Run
For dedicated corporate runs with a contract signed with IAL, billing and payment will follow the terms of the signed contract. Otherwise, payment would be expected upon registration.
About The Speaker
Serene Sim (Ms)
Her specialty areas include Critical Core Skills in Adaptability, Learning Agility, Self-Management, and Developing People. She also specializes in Leadership & Supervisory Management, Personal Mastery, Team Effectiveness, Performance Management, Transforming HR practices and Organizational Development. Her practice sectors include Public Service, SMEs, Tertiary Institutions, Healthcare, Retail, Hospitality, and Tourism.
Serene is passionate about Learning Transfer & Impact, HR Transformation, and bridging the HR practices & implementation gap. Her background predisposes her to effectively integrate the organization’s needs with learners’ performance and learning needs by crafting creative solutions. Her goal is to assist employees in reaching their full potential by using human performance technology innovatively and creating an environment for maximum skill transfer.