Willard has more than a decade of career experience in a management capacity, conducting audits, strategic gap analysis, and optimising business processes alongside his acclaimed academic expertise. As teaching is his passion, he simultaneously works as a teaching faculty member and research supervisor with various Universities and IHL. He is also a faculty PD trainer, sharing best practices in applied learning and teaching, and a strong believer for a community of practice. Willard holds a BA in Hospitality & Tourism Management (Distinction) and an MBA (Distinction). He is also certified CQI Practitioner, ACTA, SDALT (RP), CIDTT (Cambridge), IRCA ISO Lead Auditor, Advanced (WSET), CSW (SWE), and completed his Sommelier Exam (CMS).