Sheena has more than 15 years of experience in working with reputable public and private sector companies including Changi Airport Group, Jewel, MOM, ITE and luxury brand Cle De Peau Beaute. She has strong acumen in understanding pain-points of stakeholders, addressing performance gaps, and improving the Professional Image and Service Excellence of front line staff. Sheena holds a Bachelor of Business in Tourism Management and is DACE and ACLP certified.