Rinkoo , a former Principal L&D Specialist from the Civil Service College, is an expert in the areas of L&D, Empathy, Resilience and Service Delivery. She has more than 26 years of working experience as a Principal L&D Designer and Lead Facilitator from the Civil Service College. She is currently freelancing and works for both public/social and private sector. Rinkoo holds a Doctorate in Business Administration from NSW, Australia. She also holds a Master and Bachelor of Arts (in Mass Communication) from Australia. Rinkoo is a recent graduate of the ACLP programme by IAL. She also holds a Graduate Diploma in Learning Organisation and is certified in EQ, Seven Habits, Mindmapping, Resilience.