Liana is an experienced AE of 13 years in L&D and area of designing and developing competency frameworks and competency-based training curriculum with various learning pedagogies for Tourism, Hotel and F&B services. In TVI, she develops, manages, evaluates and reviews curriculum and e-learning contents across multiple WSQ Skills Frameworks and Foreign Universities Top-tier programmes and renowned content partners. Liana holds a Masters Degree in Business Administration with University of Roehampton and backed with several Diplomas – WSQ Diploma in Tourism and Diploma in Service Management. Professionally, she holds both WSQ DACE and ACTA certifications. She is also a Certified Food Hygiene Auditor & BizSafe Risk Management Auditor.