Kris Loy has over 16 years of experience working with all levels within organisations in the field of Human Resource Development (including courseware design and development, training management, organisational learning, workplace learning and facilitation) at national and industry levels. In the last 12 years, she has worked closely with the retail industry in Singapore to support its people development needs by offering education and training programmes that help to enhanced their professional capabilities. Kris holds a Master of Arts in Lifelong Learning from UCL-IOE, a Graduate Diploma in System Analysis from NUS-ISS, a Bachelor of Science in Management from UMIST, a Diploma in Marketing from Singapore Polytechnic and a Diploma in Adult and Continuing Education from IAL. She is also appointed as a SkillsFuture Mentor and Business Advisor to SMEs by SPRING Singapore and a certified Workplace Learning Specialist with IAL.