Karen specialises in InfoComm Technology, Training & Development, with expertise in Coaching, Mentoring, and Counselling. With over 20 years of experience in technical IT infrastructure, risk and compliance for business continuity, she has worked with organisations to support and nurture individuals across sectors. She also brings 11 years in lifelong education, including 6 years in Career Coaching, Mentoring, and Counselling, and is passionate about empowering others. Karen holds a Master of Counselling from Monash University, MBA, and BSc. Hons. in Information Management. She is an Accredited Microsoft Certified Trainer (MCT) and ITIL® Instructor, with certifications in DACE, ACTA, WSG-CCP & CCA, CISSP®, CISA®, and other credentials.