Iris Cheng is a bilingual trainer specializing in Digital Transformation, RPA, and E-Commerce. She helps public and private sector organizations streamline workflows, enhance efficiency, and implement intelligent automation solutions. With over 10 years of experience in workflow automation, process reengineering, and workplace IT training, she equips professionals with practical automation skills. She is also experienced in E-Commerce and Digital Marketing, supporting businesses in digital transformation. Iris holds an MBA from the University of Adelaide, a Bachelor's in Computer Science, and certifications including ACTA, CICTL, Six Sigma Green Belt, ICDL Accredited Tester, and Alibaba AIGC Skills Expert.