Alice is a Senior Practice Manager at NCS Group with 15+ years of CRM consulting and project delivery experience across private sectors and government agencies. She brings strong operational insights into digital transformation, mentoring, and coaching—supporting both young professionals and mid-career PMETs in ICT. She also designs and delivers training, turning real-world experience into practical learning. Alice is a Certified Career Services Provider (NCDA) and an Adult Education Professional (SkillsFuture SG). She currently serves as a WSG volunteer career advisor and strives to go beyond coaching—to inspire others to grow with confidence and bring their best.