• The UEN provided must be that of the company contributing CPF for the sponsored learners.
• Company-sponsored learners must meet the 75% attendance requirement per module for their company claim Absentee Payroll. Government entities and private entities held under a government agency whose manpower expenditure is partially government-funded are not eligible for AP funding.
• Learners enrolled in WSQ courses are obliged to meet the attendance requirements and achieve the competencies. Otherwise, IAL reserves the right to recover the course grants/subsidies disbursed.
• If a sponsored learner quits their job midway through the course, there will be no course fee refund to the company for the unconsumed modules. The learner may continue to complete the course.
• Learners whose course fees are paid by their company are not allowed to switch to 'self-sponsored' status later.

• Companies cannot use individuals' SkillsFuture Credit (SFC) to pay for the course fee (in part or in full). 
• Registration is based on a first-come-first-serve basis. IAL cannot waitlist or reserve seats for interested applicants, and there is no billing or e-invoicing to the company.
• To secure enrolment in the preferred course schedule, the company's representative should make payment via eNets/credit card (VISA or MasterCard) at the end of the registration process.
• The system will automatically cancel the enrolment if full payment is not received by 11:59 pm (Singapore Time) on the same day of registration. The company's representative will then need to re-register for the course, subject to availability at the time of re-registration.
• Please refer to IAL Withdrawal/Refund Terms and Conditions for requests by company to replace a registered learner with another employee.

 

Dedicated 'Corporate-run' organised by company:

 

• The company's representative may contact IAL to organise a specific course run for their employees if they can form a class of a minimum of 12 learners.
• For dedicated corporate runs, billing and payment terms will be based on the signed contract with IAL.
• The UEN provided must be that of the company contributing CPF for the sponsored learners.
• For more information on a customised corporate arrangement, please get in touch with us at +65 6579 0300 or send us an email at [email protected].
• Please click here for more information on corporate registration.

Withdrawal

 

• The course application fee is non-refundable.

• Upon receiving the completed Withdrawal Request Form here, learners will be:

  • Contacted within 3 working days for further instructions

  • Unsubscribed from future courseware notifications and communication from the course 

Refund

• To initiate the refund process, learners must submit the Withdrawal Request here in order for refund to be considered and approved. 

• Refund is not applicable to learners who:

  • Did not attend class without any prior notification about their absence

  • Request for withdrawal upon or after course commencement

  • Submitted any Re-scheduling or Deferment Request for the course

  • Withdraw midway from the course

• Learners will be eligible for refund if the Withdrawal Request is submitted:

  • At least 10 working days before course commencement - 100% refund of paid course fees

  • Less than 10 working days before course commencement - 50% refund of paid course fees

• The course application fee is non-refundable. 

• To benefit from the learning at IAL, full attendance is encouraged for all courses. 
• IAL requires a minimum attendance of 75% per module for learners to meet assessment eligibilty.
• If a learner falls short of the 75% attendance requirement in a particular module, they will not be allowed to take assessments of that module.
• Learners may request a re-scheduling of training and/or assessment session(s). Terms and conditions with an applicable fee apply: 
• Full module fee may apply when a learner is required to make up their attendance in a particular module, and the One-Time Re-scheduling option has been used during their course.
• The above re-scheduling policy also applies to change requests of coaching/assessment session timing (on the same or a different date).
• Please click here to make the request.

IAL reserves the right to cancel, postpone or make changes to any courses should unforeseen circumstances occur. Applicants will be duly notified and the full fees will be refunded, where applicable.  

• Your privacy is important to us. Please take a moment to read this Privacy Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Data. 
• SkillsFuture Singapore (SSG) and/or IAL could review your video recordings for audit, quality assurance and grant administration purposes.

If you encounter any issues on LearningSpaceSG, you may contact Canvas Support via any of the following channels:

Helpdesk Support

•  Phone - 800-852-3910

•  Online chat – in HELP Section (after login)

•  Online form – in HELP Section (after login)

•  Email at [email protected]

Other Resource:

•  Online Guides – Canvas LMS

• If you encounter login issues, ensure your MyIAL account has been activated via the link sent to your email address when you first registered with us.
• For further assistance, please call us at +65 6579 0300 or submit your query via https://feedback.ial.edu.sg